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Service Breakthroughs: Changing the Rules of the Game

by James L. Heskett,Earl W. Sasser,et al

ISBN 13: 9780029146750

Format: Hardcover (336 pages)
Publisher: The Free Press
Published: 17 Sep 1990

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The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value

by W. Earl Sasser Jr.,Leonard A. Schlesinger,James L. Heskett

ISBN 13: 9780684832562

Format: Illustrated (320 pages)
Publisher: Free Press
Published: 03 Jun 1997

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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

by James L. Heskett,W. Earl Sasser Jr.,Leonard A. Schlesinger

ISBN 13: 9780743225694

Format: Hardcover (400 pages)
Publisher: The Free Press
Published: 16 Jun 2003

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Corporate Culture and Performance

by John P. Kotter,James L. Heskett

ISBN 13: 9780029184677

Format: Hardcover (266 pages)
Publisher: Free Press
Published: 30 Apr 1992

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The Value Profit Chain: Treat Employees Like Customers And Customers Like Employees

by James L. Heskett,W. Earl Sasser Jr.,Leonard A. Schlesinger

ISBN 13: 9781476799988

Format: Paperback (400 pages)
Publisher: Free Press
Published: 04 Oct 2014

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